Privacy Policy
Effective Date: August 2026 • Hope Upper Cervical Spine Center
1. Introduction
At Hope Upper Cervical Spine Center, we respect your privacy and are dedicated to protecting your personal health and contact data. This privacy policy explains how we collect, use, and protect your information when you visit our website or submit an inquiry.
2. Information We Collect
When you interact with our website or submit consultation requests, we may collect the following categories of information:
- Contact Information: Your full name, email address, phone number, and preferred method of contact.
- Health Concerns & Goals: Information you voluntarily provide regarding your symptoms, health goals, and previous care history.
- Technical & Usage Data: Internet protocol (IP) address, browser type, device information, and pages visited to help optimize site performance.
3. How We Use Your Information
We use your personal information solely to respond to your consultation inquiries, schedule appointments, provide requested educational resources, and improve our services. We do not sell, rent, or trade your personal information to third parties.
4. Cookies & Tracking
Our website uses essential and analytics cookies to ensure the website functions properly and to analyze aggregate traffic patterns. You can instruct your browser to refuse all cookies or notify you when a cookie is sent.
5. Do Not Sell or Share My Personal Information
Zero Data Selling Guarantee: Hope Southlake (Hope Upper Cervical Spine Center) does not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate personal information or health records to any third party for monetary or other valuable commercial consideration.
Under the Texas Data Privacy and Security Act (TDPSA), the California Consumer Privacy Act (CCPA/CPRA), and applicable state privacy frameworks, consumers have the right to opt out of the "sale" of their personal data or the "sharing" of data for cross-context behavioral advertising.
We strictly adhere to this standard. If you wish to submit a formal privacy preference or inquiry regarding your data, you may email our clinic privacy coordinator at admin@hopesouthlake.com or call us directly at (972) 638-0994.
Mobile Information & SMS Communication Privacy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile phone numbers collected for SMS communication will never be sold, rented, or transferred. Patient telecommunications, SMS notification workflows, and cloud routing infrastructure are provided by Mad Dogs Daughter in partnership with Upper Cervical Connect.
6. Contact Information
If you have questions about this privacy policy or our data practices, please reach out to our Southlake office:
Hope Upper Cervical Spine Center
500 N Carroll Ave, Suite 110, Southlake, TX 76092
Phone: (972) 638-0994